9/03/2020

The‌ ‌Caesarstone‌ ‌promise:‌ ‌25-year‌ ‌warranty‌ ‌

Due to our diligent manufacturing process and exacting standards of excellence when it comes to quality control, we know that you will be able to enjoy your Caesarstone worktop for many years to come. To extend this peace of mind into something more tangible for our customers, we can confidently offer a 25-year warranty across all of our products.  

 

What’s covered? 

Because of our meticulous attention to detail when delivering and distributing your new worktops, we feel confident that your worktops should reach you in perfect condition. If we spot any defect, we ensure it is rectified or replaced prior to dispatch. In the rare case that your Caesarstone worktops are damaged, we offer a full 25-year warranty against manufacturing defects. We do not provide cover against installation defects. 

 

How do I register my warranty?

You can now register your Caesarstone worktops online. You’ll need to have the following information to hand: 

  • Personal details
  • Installation date
  • Where the worktops were purchased from 

You can register for your warranty within 3 months of purchase. Once you submit your request, you will receive a digital warranty certificate to validate your claim.  

 

How can I best look after my Caesarstone worktops?   

While our warranty ensures peace of mind, we recommend some specific care and maintenance tips to keep your worktops looking as good as new for many years to come. Caesarstone quartz is one of the most heat-resistant and hard-wearing surfaces, bettering most granites and marble. 

However, as with any natural surface, Caesarstone does need protection from sudden temperature changes like hot pots and pans. We suggest you should avoid ever placing hot cookware directly on the surface and use a trivet, as well as heat-resistant pads beneath electrical cooking units like crock pots or toasters. 

Cleaning your Caesarstone is easy with its non-porous properties. Light stains and spills can be simply wiped clean with a mild detergent and water. For anything more stubborn, we’d recommend a non-scratch ScotchBrite™ pad and a non-abrasive cleaner to avoid dulling the surface. 

Caesarstone is tough, but not indestructible – like any other worktop material, it can be permanently damaged if exposed to harsh chemicals or solvents such as oven cleaners or dishwasher polishing agents. Never clean your Caesarstone surface with products that contain Trichlorethane or Methylene Chloride, such as paint removers or strippers.

 

We’re here to help… 

Caesarstone worktops have been expertly engineered and designed to fit seamlessly into your kitchen with little maintenance required. If you are ever unsure about which detergent to use or in the unlikely event that you have a problem with your Caesarstone worktops, get in touch and we will be happy to help. 

Activate your Caesarstone warranty

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